Privacy Policy

Mezza AI ("Mezza AI", "we", "us") provides a WhatsApp assistant that helps clinics answer patient enquiries and book appointments. This policy explains, in plain language, what information we handle and how. If anything here is unclear, email us at hello@mezzaai.com.

What we handle

• Clinic information you give us — your services, prices, working hours, and contact details, so the assistant can answer accurately on your behalf.
• Patient messages — the WhatsApp messages patients send to your clinic, and the phone number they send from, so the assistant can reply and book their appointment.
• Booking details — the name, contact number, and appointment a patient provides when booking.

How we use it

Only to run the service for your clinic: to read an incoming message, generate a helpful reply using your clinic's own information, and record the booking so your team can confirm it. We do not use patient data for advertising.

Who processes it

To deliver the service we rely on a small number of trusted providers:

• AI providers (for example Google and Groq) generate the assistant's replies. Message content is sent to them only to produce a response.
• Meta's WhatsApp Business Platform delivers the messages, under Meta's own terms.
• Cloud hosting runs our software.

Some of these providers process data on servers outside the UAE. We are transparent about this rather than claim data never leaves the country.

What we do not do

• We do not sell your data or your patients' data.
• We do not share it with third parties for their own marketing.
• We do not use it to train our own models.

Keeping it safe

Data is encrypted in transit and at rest, and access is limited to what is needed to run and support the service.

How long we keep it

We keep booking records and message logs only as long as needed to provide the service. If you cancel, or if you ask us to delete your data, we remove it.

Your choices

You (and your patients) can ask us to access, correct, or delete personal information. Just email hello@mezzaai.com and we will action it.